takabet's Privacy Policy

Introduction and Scope

This privacy policy applies to all services provided through the takabet platform. When you register with takabet, use its services, or contact us, you agree to the terms of this policy.

takabet is committed to running a safe and transparent service for users in Bangladesh. The main purpose of this policy is to inform you of what information we collect, why we collect it, and how that information is managed. Our Terms and Conditions are governed in line with this policy, and both documents should be read together.

This policy has been written clearly in both English and Bengali. If there is any doubt or ambiguity, you are advised to contact our support team at any time.

What Information We Collect

takabet collects two types of information from its users — information provided directly, and information collected automatically.

2.1 Information Provided Directly

Information you provide during registration, verification and transactions:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Financial transaction details: bKash, Nagad, Rocket, Upay or bank account information
• User's own password (stored in encrypted form)

2.2 Information Collected Automatically

When you use our platform, the following information is recorded automatically:

• Device type, operating system and browser information
• IP address and geographic location of the connection
• Platform activity logs: login times, betting history, transaction records
• Technical data related to cookies and sessions

Purposes of Data Use

Collected information is used only for specific and lawful purposes. takabet never uses your information in an unnecessary or disproportionate manner.

3.1 Service Operations

• Account creation, verification and management
• Processing deposits and withdrawals
• Managing betting and gaming activities
• Activating bonuses and promotional offers

3.2 Security and Compliance

• Preventing fraud and unauthorised access
• Conducting anti-money laundering verification processes
• Ensuring platform security

3.3 Customer Support

• Providing assistance via live chat and email
• Sending account-related notifications
• Resolving technical issues

3.4 Service Improvement

• Analysing and improving user experience
• Testing and implementing new features
• Monitoring platform performance

Data Storage and Retention

takabet retains your information only for as long as it is necessary. While an account is active, all information is stored in encrypted form on our secure servers.

After an account is closed or deactivated, financial transaction and identity verification data is retained for a defined period based on applicable legal and regulatory requirements. Once that period has passed, the data is securely deleted or anonymised.

Anonymised data collected for analytical purposes may be retained for an extended period, but it cannot be used to identify any specific individual.

Sharing Information with Third Parties

takabet never sells your personal information to third parties. However, information may be shared to a limited extent with specific partners for the purpose of operating the service.

5.1 Service Providers

Trusted third-party service providers handling payment processing (such as bKash, Nagad, Rocket, Upay and banking services), technical infrastructure and customer verification receive only the minimum information necessary. These parties are contractually bound to adhere to our privacy standards.

5.2 Legal Obligations

takabet may be required to disclose information in response to a court order, government investigation or applicable law. In such cases, only the information legally required is provided.

5.3 Business Transfers

In the event of a merger or acquisition, user information may be transferred. However, the protections of this policy will remain in place and users will be notified in advance.

Cookies and Tracking Technologies

takabet uses cookies and similar technologies to keep the platform running properly. Cookies are small data files stored on your device that remember information about your visit.

6.1 Essential Cookies

These cookies are essential for maintaining login sessions, security verification and the core functions of the platform. They cannot be disabled.

6.2 Analytical Cookies

These cookies are used to analyse user behaviour and improve the quality of the service. This data is collected in anonymised form.

6.3 Preference Cookies

These cookies are used to store your language preference, theme setting and other personalised experiences. They can be deleted from your browser settings, though doing so may affect the experience of certain services.

User Rights

As a takabet user, you have several rights regarding your own information. Contact the support team to exercise these rights.

7.1 Right of Access

You may request a copy of the information takabet holds about you.

7.2 Right to Rectification

If any of your information is incorrect, you may request that it be corrected.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, due to legal or contractual obligations, some information may not be immediately erasable.

7.4 Right to Object to Processing

You may object to your information being used for marketing purposes and we will honour that request.

7.5 Right to Close Your Account

You may request to close your account at any time. A self-exclusion option is also available on our platform in accordance with our Responsible Gaming guidelines.

Data Security Measures

takabet uses industry-standard security technology to protect your personal and financial information. All data transmissions are carried out via SSL encryption.

• Sensitive information stored in the database is kept in encrypted form
• Passwords are never stored in plain text under any circumstances
• An automated monitoring system is active to detect suspicious activity
• Firewall and access control measures are in place to prevent unauthorised access to our systems
• Regular reviews are carried out to identify security vulnerabilities

That said, no digital system is 100% impenetrable. You are therefore also encouraged to keep your password confidential, log out after using an unfamiliar device, and notify us immediately if you notice any suspicious activity.

Protection of Minors

All takabet services are for individuals aged 21 or above only. We do not knowingly collect information from any minor. Age verification during registration is mandatory.

If you suspect that a minor has registered on our platform, please notify our support team immediately. Such accounts will be closed at once and the associated information will be deleted.

Policy Changes and Updates

takabet may update this privacy policy from time to time. If significant changes are made to the policy, registered users will be informed via email or platform notification.

Continuing to use the platform after an updated policy has been published will be taken as acceptance of the updated terms. If you do not accept the changes, you may inform our support team and close your account. The latest version of the policy will always be available on this page.

To learn more about us, visit our About Us page, which contains detailed information about the platform's services and values.

Contact and Complaints

If you have any questions, concerns or complaints regarding this privacy policy, please contact the takabet support team. Our support is available seven days a week, twenty-four hours a day, in both Bengali and English.

Privacy-related complaints are usually responded to within business days. Detailed inquiries may take a little longer, but we treat every request with care.